Customer Relationship Executive

Digitide; Bhilwara; On-site; INR 250,000 - 400,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Relationship Executive to be the face of the company, handling inquiries, building relationships, and ensuring customer satisfaction. You will represent the brand, stay updated on products and policies, and collaborate with internal teams to deliver seamless service.

Ideal candidates possess strong communication skills, customer-service mindset, and proficiency in MS Office and CRM tools, with a willingness to learn and adapt to new technologies.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Proficiency in MS Office and CRM tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work independently and manage time effectively.
• Excellent problem-solving and conflict resolution skills.
• A positive and professional attitude.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints effectively.
• Maintain a high level of customer satisfaction and loyalty.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and insights on customer trends and preferences.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Skills

Communication skills

Customer service

Relationship building

MS Office

CRM tools

Independent work

Problem solving

Positive attitude

Adaptability

Customer-facing experience

BFSI knowledge

Tools

CRM tools

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in building a positive brand image and fostering long-term customer loyalty.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints effectively.
• Maintain a high level of customer satisfaction and loyalty.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and insights on customer trends and preferences.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in MS Office and CRM tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work independently and manage time effectively.
• Excellent problem-solving and conflict resolution skills.
• A positive and professional attitude.
• Willingness to learn and adapt to new technologies.