Customer Support Executive

TestnHire; Bengaluru; On-site; INR 201,000 - 357,000; Full time

Benefits offered by this job

Night Shift Allowance

Complimentary Meal

Annual Bonus

Incentives

Career Growth

Job summary

TestnHire in Bengaluru is seeking a Senior Process Associate for its International Voice Process team. The role requires handling US-based customers, strong communication, and customer service skills, with night shifts from our Bangalore office.

Immediate joiners preferred for this dynamic, process-driven environment. You will manage inbound/outbound calls, coordinate with stakeholders, and maintain records in CRM, contributing to meeting quality standards and performance targets in a global

Qualifications

• Experience in US International Voice Process, preferably in Logistics or Operations.
• Strong communication, coordination, and problem-solving skills.
• Experience handling international stakeholders is mandatory.
• Basic computer proficiency and ability to work on CRM/tools.
• Immediate joiners preferred.
• Willingness to work in US Night Shifts.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Coordinate with stakeholders to ensure smooth operations.
• Provide timely updates, support, and issue resolution.
• Maintain accurate records in CRM and internal systems.
• Achieve individual and team performance targets.
• Ensure adherence to quality standards and process guidelines.

Skills

US International Voice Process

Communication

Coordination

Problem Solving

CRM Tools

Tools

CRM

Job description

***Salary - 18,000 to 32,000 per month***

***Experience - 1-4 years ***

Job Summary:

We are looking for a dynamic and customer-focused Senior Process Associate to join ourInternational Voice Process team. The ideal candidate will have prior experiencehandling US customers, possess excellent communication skills, and demonstrate strongcustomer service abilities. This role requires working the US Night Shift from ourBangalore office

Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Coordinate with stakeholders to ensure smooth operations.
• Provide timely updates, support, and issue resolution.
• Maintain accurate records in CRM and internal systems.
• Achieve individual and team performance targets.
• Ensure adherence to quality standards and process guidelines.

Required Skills:

• 0-3 years of experience in a US International Voice Process, preferably in Logistics orOperations.
• Strong communication, coordination, and problem-solving skills.
• Experience handling international stakeholders is mandatory.
• Basic computer proficiency and ability to work on CRM/tools.
• Immediate joiners preferred.
• Willingness to work in US Night Shifts.

Perks and Benefits:

• Performance-Based Incentives
• Complimentary Meal
• Annual Bonus
• Night Shift Allowance (applicable after the training period)
• Career Growth Opportunities in an International Business Environment