Customer Success Associate

Tech Mahindra; Bengaluru; Presencial; INR 250.000 - 420.000; Jornada completa

Descripción de la vacante

Tech Mahindra is seeking candidates for an international voice process in Bangalore. The role involves handling customer queries via calls, resolving ecommerce issues, and delivering timely solutions to ensure high satisfaction levels.

Open to graduates or undergraduates, freshers or experienced. Strong English communication and basic computer skills are required, with night shifts possible and 20 WPM typing accuracy expected.

Formación

• Graduates and undergraduates can apply.
• Freshers and experienced candidates are welcome.
• Excellent English communication skills.
• Basic computer knowledge.
• Typing speed of at least 20 WPM with 80% accuracy.
• Open to working night shifts.

Responsabilidades

• Handle international customer queries via calls.
• Provide support for E-commerce-related issues.
• Deliver timely and effective resolutions.
• Maintain high customer satisfaction levels.

Conocimientos

English communication

Typing 20 WPM

Night shift availability

Basic computer skills

Educación

Graduate or Undergraduate

Descripción del empleo

Role & responsibilities

• Handle international customer queries via calls
• Provide support for E-commerce-related issues
• Deliver timely and effective resolutions
• Maintain high customer satisfaction levels

Eligibility Criteria:

• Graduates and Undergraduates can apply
• Freshers & experienced candidates are welcome
• Excellent English communication skills
• Basic computer knowledge
• Typing speed: Minimum 20 WPM with 80% accuracy
• Open to working night shifts

Preferred Skills:

• Experience in international voice process (preferred)
• Good listening and problem-solving skills

Work Location:

Bangalore

POC: [e-mail]