Customer Support Executive

ITMC Systems; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

ITMC Systems is seeking a customer service associate to handle inbound inquiries using cloud-based tools, review accounts, and research policies. The role requires excellent voice communication, professional demeanor, and the ability to deliver accurate solutions.

You will document interactions in the system, ensure timely responses, and manage difficult conversations with a positive attitude. Basic computer proficiency and MS Office knowledge are expected, along with accurate typing at least 20

Qualifications

• Excellent voice communication and customer handling skills.
• Problem-solving abilities to resolve inquiries.
• Basic computer proficiency and MS Office knowledge.
• Typing speed of at least 20 WPM with 80% accuracy.

Responsibilities

• Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions.
• Deliver timely, accurate and professional customer service; document contact topics and actions in tools.
• Handle difficult customer interactions positively, escalate when needed.

Skills

Voice communication

Customer handling

Problem-solving

MS Office

Typing speed 20 WPM

Job description

JOB DESCRIPTION:

Required Skills: Excellent voice communication, customer handling and problem-solving skills; basic computer proficiency and working knowledge of MS Office; typing speed of at least 20 WPM with 80% accuracy.

Key Responsibilities:

• Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions.
• Deliver timely, accurate and professional customer service; document contact topics and actions in tools.
• Handle difficult customer interactions positively, escal…