Walk-in | Customer Support Executive

Sutherland; Chennai District; On-site; INR 250,000 - 350,000; Full time

Job summary

Sutherland in Chennai is seeking a BPO voice associate to serve as the primary point of contact for our Business-to-Business customers. You will provide timely, professional support within SLAs and own each interaction with proactive problem-solving.

The role requires excellent English communication, empathy, and the ability to work independently. Work from office; you should be comfortable handling sensitive issues and maintaining accurate call records.

Qualifications

• Excellent English communication is required.
• Strong customer service mindset with email communication.
• Empathize with customers, manage time effectively, work independently.
• Basic user-level knowledge of Windows operating systems.
• High school diploma or equivalent and above.
• 6 months to 2 years of experience in domestic or international voice processes.

Responsibilities

• Be the primary point of contact for B2B customers via Voice.
• Provide timely, accurate, and professional support within SLAs.
• Own each interaction with proactive problem-solving and excellent service.
• Maintain customer records and call documentation accurately.
• Meet performance metrics (quality, productivity, attendance, FCR).
• Suggest process improvements and flag recurring issues through proper channels.

Skills

Excellent communication skills

Customer service mindset

Empathy and time management

Windows OS knowledge

Experience in voice process (6 months–

Education

High school diploma or equivalent

Tools

Windows OS

Job description

Be the primary point of contact for our Business-to-Business customers through Voice.

• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Qualifications

• Excellent communication skills in English
• Strong customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• High school diploma or equivalent and above.
• 6 months 2 years of experience in the domestic or international voice process.

Additional Information

Job Location: Work from Office