Customer Care Executive

Sutherland; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Sutherland in Chennai seeks a dedicated customer service professional to be the primary voice contact for B2B clients. You will provide timely, accurate, and professional support, owning each interaction with proactive problem-solving while maintaining company SLAs.

Ideal candidates possess excellent English communication, a strong customer service mindset, basic Windows OS knowledge, and a high school diploma or equivalent.

Qualifications

• Excellent communication skills in English.
• Strong customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• High school diploma or equivalent and above.

Responsibilities

• Be the primary point of contact for our Business-to-Business customers through Voice.
• Provide timely, accurate, and professional support within SLAs.
• Take ownership of each interaction with proactive problem-solving and excellent service.
• Handle sensitive issues with a positive and empathetic approach, portraying the brand positively.
• Maintain customer records and call documentation with precision.
• Meet performance metrics such as quality, productivity, attendance, and first contact resolution.
• Suggest process improvements and flag recurring issues through proper channels.

Skills

English communication

Customer service mindset

Email communication

Empathy

Time management

Independence

Windows basics

Education

High school diploma or equivalent

Job description

Be the primary point of contact for our Business-to-Business customers through Voice.

• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Qualifications

• Excellent communication skills in English
• Strong customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• High school diploma or equivalent and above.