customer support

Guideline Inc; Bengaluru; On-site; INR 400,000 - 900,000; Full time

Job summary

Guideline Inc. in Bengaluru is seeking a dedicated customer support professional to handle customer queries via phone, email and chat, provide timely solutions, and ensure high customer satisfaction. The role is based in Bengaluru with an on-site work arrangement.

You will document interactions, assist with product information, and coordinate with internal teams for faster resolution. Freshers may apply and the position offers an attractive salary and shift-based work pattern.

Qualifications

• Experience in customer support or call center is preferred.
• Freshers may also apply.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Resolve customer complaints efficiently and professionally
• Maintain accurate records of customer interactions.
• Provide information about products and services.
• Follow up with customers to ensure issue resolution.
• Coordinate with internal teams for faster support.

Skills

Communication skills

Problem solving

Customer mindset

CRM tools

Shift work

Tools

CRM tools

Job description

Job Title: customer support

Location: Bengaluru

Experience: [Experience] Years

Salary: 400000-900000

Company: [Company Name]

About the Role

We are looking for a dedicated and customer-focused customer support to join our team at

[Company Name]. The candidate will be responsible for handling customer queries,

providing timely solutions, and ensuring high customer satisfaction.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat
• Resolve customer complaints efficiently and professionally
• Maintain accurate records of customer interactions.
• Provide information about products and services.
• Folow up with customers to ensure issue resolution.
• Coordinate with internal teams for faster support.

Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving ability.
• Customer-oriented mindset.
• Basic computer knowledge and CRM tools.
• Ability to work in shifts and under pressure.

Qualification

• Minimum education: {educatio
• Eperience in customer support or call center is preferred.
• Freshers may also apply.

Why Join Us?

• Friendly and professional work environment.
• Career growth opportunities.
• Attractive salary and performance incentives.
• Training and skill development programs.