Customer Support Executive

Leapsurge Business Innovations; Bengaluru; In loco; INR 300.000 - 540.000; Tempo pieno

Descrizione del lavoro

Leapsurge Business Innovations in Bangalore is seeking a Customer Support Executive to join our team. You will provide user support and customer service for our software and BI applications, diagnosing and resolving incidents reported via telephone, chat, email, or web portal.

The role requires 1-3 years of experience, a graduate or diploma, strong communication, and a proactive problem-solving approach. You will install, train, and maintain our solutions at client sites and help build lasting

Competenze

• Must be a graduate or diploma holder with prior experience in the customer care division.
• In-depth understanding and experience of the operation of the customer care department.
• Excellent communication and interpersonal skills, both verbal and written.
• Basic knowledge of Microsoft Office and comprehensive knowledge of MS Excel.
• Ability to think creatively and have a problem-solving attitude.
• Analytical, organized and highly motivated.
• Pleasing personality is preferred.
• Willing to work extra time if situation demands.
• Willingness to learn new tools and skills as per job need.

Mansioni

• Installation, Training & Maintenance of our software & BI Applications at the client site.
• Handle customer calls for information requests and complaints of existing clients.
• Troubleshoot customer queries.
• Develop and build relationships with customers.
• Provide feedback to product development and document recording of complaints.
• See complaints through to completion.
• Maintain good communication skills and adhere to procedures.
• Translate business problems into technical documents for the product team.

Conoscenze

Communication

Customer service

Interpersonal skills

Problem solving

Formazione

Graduate or Diploma

Strumenti

MS Excel

Microsoft Office

Descrizione del lavoro

Role - Customer Support Executive

Location: Bangalore

No. Of Openings: 10

Experience: 1-3 Years

Description

Customer support Executive provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.

Responsibilities

• Responsible for the Installation, Training & Maintenance of our software & BI Applications at the clients place.
• To manage and handle all customers calls assigned with request for information queries and complaints for the existing clients.
• Responsible for troubleshooting of customer queries.
• Developing and building relationship with the customers.
• Giving feedback to the development of documents and recording and monitoring of complaints.
• Seeing through the complaints to the completion stage.
• Good communication skills
• Follow communication procedures, guidelines and policies
• Articulate business problem in to technical document to be shared with product development team

Requirements

Mandatory Experience \\\\ Technical skills:

• Should be a graduate \\ Diploma holder with prior experience in the customer care division.
• An in-depth understanding and experience of the operation of the customer care department.
• Excellent communication and interpersonal skills both verbal and written which is required which is required while dealing with the customers in a professional way.
• Basic knowledge of Microsoft Office & Comprehensive knowledge of Ms Excel.
• Ability to think creatively and should have problem solving attitude.
• Analytical, organized and highly motivated.
• Should have a pleasing personality.
• Willing to work extra time if the situation demands.
• Willingness to learn the new tools & Skills as per the need to accomplish the Job.