Customer Support Executive

Slikk; Bengaluru; Vor Ort; INR 167.000 - 446.000; Vollzeit

Zusammenfassung

Slikk in Bengaluru, India is seeking a customer support associate to handle queries via chat and voice, assist with orders, and resolve issues with a customer-first mindset. You will coordinate with internal teams to resolve escalations, maintain records of interactions, and strive to meet KPIs such as response and resolution times and customer satisfaction.

You will work in rotational shifts, handle multiple tasks, and contribute to a high standard of service across customer touchpoints.

Qualifikationen

• Comfortable handling chat and voice support.
• Good communication and problem-solving skills.
• Basic computer skills.
• Ability to multitask and handle customers patiently.
• Willingness to work in rotational shifts and rotational weekly offs.

Aufgaben

• Handle customer queries through chat and phone calls.
• Assist customers with order tracking, deliveries, cancellations, returns and refunds.
• Resolve customer issues promptly with a customer-first approach.
• Coordinate with internal teams to resolve escalations.
• Maintain accurate records of customer interactions.
• Meet customer support KPIs, including response time, resolution time, and customer satisfaction.
• Follow company policies and service standards.

Kenntnisse

Chat & voice support

Communication skills

Problem solving

Multitasking

Jobbeschreibung

• Handle customer queries through chat and phone calls.
• Assist customers with order tracking, deliveries, cancellations, returns, and refunds.
• Resolve customer issues promptly with a customer-first approach.
• Coordinate with internal teams to resolve escalations.
• Maintain accurate records of customer interactions.
• Meet customer support KPIs, including response time, resolution time, and customer satisfaction.
• Follow company policies and service standards.

Requirements

• Comfortable handling both chat and voice support.
• Good communication and problem-solving skills.
• Basic computer skills.
• Ability to multitask and handle customers patiently.
• Willingness to work in rotational shifts and rotational weekly offs.