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Mylo; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Mylo is seeking empathetic customer support professionals to join our team in Gurugram. You will handle queries across orders, deliveries, refunds, and product concerns, delivering timely and friendly assistance.

Ideal candidates will communicate clearly, stay calm under pressure, and use CRM tools to resolve issues while upholding our SLA standards and customer-first approach.

Qualifications

• Excellent verbal and written communication.
• Customer-first mindset with problem solving.
• Ability to handle pressure and multitask.
• Basic knowledge of CRM/support tools.

Responsibilities

• Handle customer queries via chat, email, and calls.
• Resolve issues related to orders, deliveries, refunds, and product concerns.
• Provide accurate, timely, and empathetic responses.
• Follow support SOPs and ensure SLA adherence.
• Coordinate with internal teams for issue resolution.

Skills

Communication skills

Customer-centric mindset

Tools

CRM tools

Job description

Role Overview:
We are looking for empathetic and customer-focused individuals to join our Customer Support team. The role involves handling customer queries related to orders, deliveries, refunds, and product concerns while ensuring a smooth and positive customer experience.

Key Responsibilities:

• Handle customer queries via chat, email, and calls
• Resolve issues related to orders, delivery delays, refunds, and returns
• Provide accurate, timely, and empathetic responses
• Follow support SOPs and ensure SLA adherence
• Coordinate with internal teams for issue resolution
• Maintain clear and professional communication at all times

Requirements:

• Strong verbal and written communication skills
• Customer-first mindset with good problem-solving skills
• Ability to handle pressure and multiple conversations
• Basic knowledge of CRM/support tools (preferred)