Customer Support ( Voice )

wroots global pvt ltd; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

wroots global pvt ltd in Bengaluru is seeking enthusiastic customer support personnel to handle inbound and outbound calls and assist customers with queries. The role emphasizes professional communication, accurate product information, and maintaining records to ensure high satisfaction.

Candidates should be customer-oriented, possess basic computer knowledge, and be willing to work in shifts where required. Join our team to deliver excellent service and help customers resolve issues efficiently.

Qualifications

• Good communication skills in multiple languages as required by the role.
• Basic computer knowledge and familiarity with common software/tools.
• Customer-oriented mindset with a focus on problem solving.
• Willingness to work in shifts if applicable.

Responsibilities

• Handle customer calls professionally and efficiently.
• Resolve customer queries and concerns.
• Provide accurate information about products/services.
• Maintain proper call records and documentation.
• Ensure high customer satisfaction.

Skills

Good communication

Customer service

Shift work

Basic computer knowledge

Job description

Job Description:

We are looking for enthusiastic and customer-focused individuals to join our Customer Support team. The role involves handling inbound/outbound calls and assisting customers with their queries.

Key Responsibilities:

• Handle customer calls professionally and efficiently


• Resolve customer queries and concerns


• Provide accurate information about products/services


• Maintain proper call records and documentation


• Ensure high customer satisfaction

Requirements:

• Good communication skills in [Language(s)]


• Basic computer knowledge


• Customer-oriented mindset


• Ability to work in shifts (if applicable)