Customer Support Executive

Astrotalk; Gurugram District; On-site; INR 223,000 - 357,000; Full time

Job summary

Astrotalk in Gurugram, India, is seeking a customer support executive to serve as the primary contact for customers across phone, email, and chat, delivering a professional and responsive service.

You will collaborate with cross-functional teams to investigate concerns, drive issue resolution, monitor requests from start to finish, and provide proactive guidance while adapting to rotational shifts and on-site work.

Qualifications

• Comfortable working from the office
• Willing to work in rotational shifts
• Comfortable with rotational weekly offs

Responsibilities

• Act as the primary point of contact for customers by managing interactions across phone calls, emails, and chat platforms, while delivering a professional, responsive, and customer-focused experience.
• Collaborate closely with cross-functional teams to investigate customer concerns, facilitate issue resolution, and ensure that all queries are addressed accurately and efficiently.
• Monitor and manage customer requests from initiation to closure, maintain regular follow-ups, and provide proactive support by identifying customer needs and offering appropriate guidance and solutions.

Job description

Roles & responsibilities includes:

1. Act as the primary point of contact for customers by managing interactions across phone calls, emails, and chat platforms, while delivering a professional, responsive, and customer-focused experience.
2. Collaborate closely with cross-functional teams to investigate customer concerns, facilitate issue resolution, and ensure that all queries are addressed accurately and efficiently.
3. Monitor and manage customer requests from initiation to closure, maintain regular follow-ups, and provide proactive support by identifying customer needs and offering appropriate guidance and solutions.

Preferred candidate profile

1. Comfortable working from the office
2. Willing to work in rotational shifts
3. Comfortable with rotational weekly offs