Customer Care Executive

TP; Jaipur; On-site; INR 223,000 - 335,000; Full time

Job summary

Teleperformance in Jaipur is looking for a Customer Support Executive to handle customer interactions and ensure satisfaction through clear communication and problem-solving skills.

The role involves managing inbound/outbound contacts via phone, chat, or email, resolving queries, maintaining professionalism, and updating records in the system while meeting quality and productivity targets.

Qualifications

• Excellent communication skills in English.
• Basic computer knowledge is required.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound and outbound, chats, or emails.
• Resolve customer queries and provide accurate information.
• Maintain a high level of professionalism and customer satisfaction.
• Document interactions and update records in the system.
• Meet performance metrics such as quality, productivity, and turnaround time.

Skills

English communication

Basic computer knowledge

Rotational shifts willingness

Job description

Job Description: Customer Support Executive TeleperformancePosition: Customer Support Executive

Company: Teleperformance

Location: Jaipur

Employment Type: Full-Time

About the Role

Teleperformance is hiring dynamic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Handle inbound and outbound, chats, or emails.
• Resolve customer queries and provide accurate information.
• Maintain a high level of professionalism and customer satisfaction.
• Document interactions and update records in the system.
• Meet performance metrics such as quality, productivity, and turnaround time.

ligibility Criteria

• Excellent communication skills in English.
• Basic computer knowledge is required.
• Willingness to work in rotational shifts.