Customer Service Representative

ClickForge; Jaipur; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

International process exposure

Training and career development

Job summary

ClickForge in Jaipur, Rajasthan is seeking a Customer Support Representative to handle international calls, emails, and chat. Freshers or up to 6 months of experience are welcome, with night shifts included. You will deliver helpful, accurate information and drive customer satisfaction in a fast-paced environment.

Join a growing team that values clear communication, teamwork, and professional growth through training and exposure to international processes.

Qualifications

• Bachelor's or Master's degree in a relevant field is preferred.
• Freshers or candidates with up to 6 months of international customer service experience are encouraged to apply.
• Immediate joiners are preferred.

Responsibilities

• Communicate with customers through inbound and outbound calls.
• Respond to inquiries via email and chat support channels.
• Provide accurate information regarding products, services, and processes.
• Resolve customer concerns and complaints professionally and efficiently.
• Maintain detailed records of customer interactions and resolutions.
• Handle multiple conversations and tasks simultaneously.
• Collaborate with internal teams to ensure timely issue resolution.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and service standards.

Skills

English communication

Customer service

Active listening

Problem solving

Time management

Teamwork

Independent work

Night shift readiness

Education

B.Sc.

M.Sc.

BCA

MCA

B.Tech

Tools

MS Office

Job description

Customer Support Representative (CSR) – International Process

Location: Jaipur, Rajasthan

Employment Type: Full-Time

Shift: Rotational Shift - (Includes Night Shift)

About The Role

We are looking for enthusiastic and customer-focused Customer Support Representatives (CSR) to join our growing team. This role is ideal for freshers, trainees, or professionals with up to 6 months of experience in international customer support processes, particularly voice-based support.

The successful candidate will interact with customers through calls, emails, and chat channels, providing exceptional service while ensuring customer satisfaction. If you possess excellent communication skills, are comfortable working in night shifts, and enjoy helping customers solve problems, we would love to hear from you.

Key Responsibilities

• Communicate with customers through inbound and outbound calls.
• Respond to customer inquiries via email and chat support channels.
• Provide accurate information regarding products, services, and processes.
• Resolve customer concerns and complaints professionally and efficiently.
• Maintain detailed records of customer interactions and resolutions.
• Handle multiple customer conversations and tasks simultaneously.
• Collaborate with internal teams to ensure timely issue resolution.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and service standards.

Required Qualifications

• Bachelor's or Master's degree in:
  • B.Sc.
  • M.Sc.
  • BCA
  • MCA
  • B.Tech
• Freshers, trainees, or candidates with up to 6 months of experience in international customer service or calling processes are encouraged to apply.
• Immediate joiners preferred.

Required Skills

• Excellent verbal and written English communication skills.
• Strong customer service orientation and interpersonal skills.
• Ability to handle email, chat, and voice support effectively.
• Good multitasking and time-management abilities.
• Strong problem-solving and active listening skills.
• Basic computer proficiency and familiarity with MS Office applications.
• Ability to work independently and as part of a team.
• Comfortable working in night shifts and a fast-paced environment.

What We Offer

• Competitive salary package.
• International process exposure.
• Professional training and career development opportunities.
• Supportive and collaborative work environment.
• Performance-based growth opportunities.
• Employee engagement activities and rewards programs.

Join Our Team

If you are passionate about customer service, possess strong communication skills, and are ready to build a rewarding career in an international process environment, apply today and become a part of our growing organization.