Customer Support Executive

Anjuman Ventures; Agra District; On-site; INR 300,000 - 450,000; Full time

Job summary

Anjuman Ventures, a leading photo frame manufacturer and distributor, seeks a Customer Support Executive for its Delhi on-site operations. You will handle queries across phone, email and social channels, provide product and order information, and resolve complaints with timely follow-up.

Ideal candidates have strong customer service skills, fluency in English and Hindi, and experience in retail or e-commerce support. A high school diploma is required; a bachelor's degree is preferred.

Qualifications

• Strong customer support and service skills with courteous handling of inquiries.
• Proficient in online support channels: email, chat and social media.
• Basic technical support to assist with order tracking and site navigation.
• Clear English and Hindi communication, written and spoken.
• On-site work in Delhi with ability to manage high query volumes.

Responsibilities

• Handle incoming queries via phone, email, messaging and social media.
• Provide timely information on products, prices and order status.
• Resolve complaints and coordinate with internal teams on fulfillment and logistics.
• Document issues and ensure follow-up to closure.
• Maintain customer records and identify recurring issues for process improvements.

Skills

Customer support

Communication

Online channels

Technical support basics

On-site work

Retail/e-commerce experience

Education

High school diploma

Bachelor's degree preferred

Job description

Company Description

Anjuman Ventures is a leading photo frame manufacturer and distributor based in Agra, Uttar Pradesh, India, serving customers across 24 Indian states and Union Territories. The company focuses on delivering high-quality photo frames at competitive factory-direct prices, enabling strong value for wholesalers, retailers, distributors, resellers, and individual buyers. A significant portion of its customer base connects through social media, highlighting the role of digital marketing in brand building and nationwide reach. Anjuman Ventures is committed to reliable service, consistent product quality, and value-driven solutions as it continues to expand its presence across India.

Role Description

This is a full-time, on-site Customer Support Executive role based in Delhi, India. The Customer Support Executive will handle incoming queries from customers via phone, email, messaging platforms, and social media, providing timely and accurate information about products, prices, and order status. The role includes resolving complaints, coordinating with internal teams on order fulfillment and logistics, and ensuring that customer issues are documented and followed up to closure. The individual will maintain customer records, track recurring issues, suggest improvements to support processes, and contribute to a positive customer experience that supports brand growth.

Qualifications

• Strong Customer Support and Customer Service skills, with the ability to handle inquiries professionally and courteously.
• Experience in maintaining Customer Satisfaction through proactive communication, empathy, and problem-solving.
• Proficiency in Online Support channels, including email, chat, and social media-based customer interactions.
• Basic Technical Support abilities to assist customers with order tracking, website navigation, and simple system-related queries.
• Clear and confident communication skills in English and Hindi, both verbal and written.
• Ability to work on-site in Delhi, manage high volumes of queries, and stay organized under time pressure.
• Prior experience in customer-facing roles in retail, e-commerce, or distribution is an advantage.
• Minimum high school diploma; a bachelor's degree in business, communications, or a related field is preferred.