Customer Support Executive

Atrangi Studio; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

A home decor brand in Gurugram is seeking a Customer Support Executive to enhance customer satisfaction and resolve online queries. The successful candidate will manage customer feedback, ensure timely delivery of products, and handle marketplace operations. This is an entry-level position ideal for freshers and experienced individuals. Strong communication skills and proficiency in Excel are required.

Qualifications

• Prior experience in e-commerce operations is preferred but not required.
• Proficiency in using MS Office Suite, specifically Excel.
• Good verbal and written English communication skills.
• Strong organizational and multitasking skills.

Responsibilities

• Address customer queries across platforms - WhatsApp, email, social media.
• Monitor all shipments to ensure timely dispatches and deliveries.
• Maintain inventory for packaging material.
• Track returns, refunds, exchanges, and process them.
• Manage marketplace order dispatches and reimbursements.
• Connect with customers to gather feedback.
• Manage smooth operations at the warehouse.

Skills

Verbal communication skills

Written communication skills

Organizational skills

Multitasking skills

Tools

MS Office Suite

Excel

Job description

Atrangi Studio is a home decor and lifestyle brand specializing in handcrafted items. We are building a platform of quintessential decor products representing the rich craft heritage of India.

Location: Gurugram, Delhi NCR, India

Time: 10 am-6:30 pm

Experience: Freshers & Experienced - Both can apply

Role Description

This is a full-time on-site role for a Customer Support Executive located in Gurugram. The Customer Support Executive will be responsible for providing online support to customers, ensuring customer satisfaction, resolving technical issues, and delivering excellent customer service.

Key Responsibilities

• Address customer queries across platforms - WhatsApp, email, social media
• To monitor all shipments on a daily basis to ensure that shipments are dispatched and delivered within assured time frames
• Maintain inventory for packaging material and replenish stock as needed
• Keep track of returns, refunds, exchanges and process them
• Manage all marketplace order dispatches, reimbursements
• Connect with customers to understand feedback
• Managing smooth flow of operations at the warehouse

Qualifications

• Prior experience in e-commerce operations is preferred but not required
• Proficiency in using MS Office Suite, specifically Excel
• Good verbal and written English communication skills
• Strong organizational and multitasking skills

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Retail Furniture and Home Furnishings