Customer Support Executive

Atrangi Studio; Gurugram District; On-site; INR 279,000 - 390,600; Full time

Job summary

A home decor and lifestyle brand in Gurugram is seeking a Customer Support Executive. This full-time on-site role involves addressing customer queries, managing shipments, and ensuring satisfaction. Ideal for entry-level candidates with strong organizational and communication skills. Proficiency in MS Office, especially Excel, is preferred. Join a dynamic team focused on delivering exceptional customer service.

Qualifications

• Prior experience in e-commerce operations preferred but not required.
• Proficiency in using MS Office Suite, specifically Excel.
• Good verbal and written English communication skills.
• Strong organizational and multitasking skills.

Responsibilities

• Address customer queries across WhatsApp, email, and social media.
• Monitor shipments to ensure timely dispatch and delivery.
• Maintain inventory for packaging materials and replenish as needed.
• Process returns, refunds, and exchanges.
• Manage marketplace order dispatches and reimbursements.
• Connect with customers to gather feedback.
• Ensure smooth operations at the warehouse.

Skills

Customer service skills

Proficiency in MS Office Suite

Good verbal and written communication in English

Organizational skills

Multitasking abilities

Job description

Atrangi Studio is a home decor and lifestyle brand specializing in handcrafted items. We are building a platform of quintessential decor products representing the rich craft heritage of India.

Location: Gurugram, Delhi NCR, India

Time: 10 am-6:30 pm

Experience: Freshers & Experienced - Both can apply

Role Description

This is a full-time on-site role for a Customer Support Executive located in Gurugram. The Customer Support Executive will be responsible for providing online support to customers, ensuring customer satisfaction, resolving technical issues, and delivering excellent customer service.

Responsibilities

• Address customer queries across platforms - WhatsApp, email, social media
• Monitor all shipments on a daily basis to ensure that shipments are dispatched and delivered within assured time frames
• Maintain inventory for packaging material and replenish stock as needed
• Keep track of returns, refunds, exchanges and process them
• Manage all marketplace order dispatches, reimbursements
• Connect with customers to understand feedback
• Manage smooth flow of operations at the warehouse

Qualifications

• Prior experience in e-commerce operations is preferred but not required
• Proficiency in using MS Office Suite, specifically Excel
• Good verbal and written English communication skills
• Strong organizational and multitasking skills

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Retail Furniture and Home Furnishings