Customer Support Specialist

Wonderstand; Dadri; On-site; INR 300,000 - 450,000; Full time

Job summary

Wonderstand is seeking an energetic Customer Support Specialist to be the voice of our consumer brands in India. You will handle queries over phone and email, resolve order and delivery issues, and ensure customers feel heard and helped.

You'll work with operations teams, maintain case records, and share feedback to improve products. Freshers with strong communication are welcome; 1–2 years exp preferred, English and Hindi required.

Qualifications

• 1–2 years of experience in customer support, customer service or a similar role (freshers with strong communication skills can also apply)
• Excellent spoken and written communication in English and Hindi
• Energetic, proactive and sincere, someone who takes ownership of a customer's problem
• Patient and calm when handling difficult conversations
• Organised, with basic knowledge of email, Excel / Google Sheets

Responsibilities

• Respond to customer queries and complaints over phone and email, promptly and professionally
• Resolve order, delivery, return and product-related issues by coordinating with the operations and warehouse teams
• Follow up with customers until every issue is closed
• Maintain records of queries, resolutions and recurring issues
• Share customer feedback and common problems with the team to help improve products and processes

Skills

English communication

Hindi communication

Customer support

Email support

Phone support

Tools

Excel

Google Sheets

Job description

We're looking for an energetic, proactive Customer Support Specialist to be the voice of our consumer brands, handling customer queries over phone and email, and making sure every customer feels heard and helped.

What you'll do

• Respond to customer queries and complaints over phone and email, promptly and professionally
• Resolve order, delivery, return and product-related issues by coordinating with the operations and warehouse teams
• Follow up with customers until every issue is closed
• Maintain records of queries, resolutions and recurring issues
• Share customer feedback and common problems with the team to help improve products and processes

Who you are

• 1-2 years of experience in customer support, customer service or a similar role (freshers with strong communication skills can also apply)
• Excellent spoken and written communication in English and Hindi
• Energetic, proactive and sincere, someone who takes ownership of a customer's problem
• Patient and calm when handling difficult conversations
• Organised, with basic knowledge of email, Excel / Google Sheets

You'll stand out if you have

• Experience supporting customers of an E-commerce, Quick Commerce or D2C brand
• Familiarity with handling order, delivery or return issues
• Real learning: hands-on exposure to how a D2C brand serves customers across multiple platforms
• Growth: a fast-growing team where good work gets noticed and leads to bigger responsibility
• Visible impact: your work directly shapes customer experience and brand reputation

Details

• Compensation: competitive, based on experience