Customer Support Engineer

Accel It Services; Kurnool, Chennai District, Coimbatore District; On-site; INR 180,000 - 240,000; Full time

Job summary

Accel It Services in India is looking for a technical support executive to provide on-site and remote assistance for computer hardware, software, and network issues. You will handle MS Teams and email inquiries from end users with a focus on quick, clear communication.

The role emphasizes hardware diagnostics, printer setup, and willingness to travel as needed to attend calls and meet user needs in the Andhra Pradesh region.

Qualifications

• Provide technical support for hardware, software, network issues, MS Teams and email.
• Attend calls via on-site presence and offer remote support when needed.

Responsibilities

• Troubleshoot and diagnose technical problems and fix issues.
• Document issues and escalate complex problems to higher level support.
• Maintain strong English communication and customer service with end users.
• Willingness to travel as required.

Skills

Hardware troubleshooting

Software issues

Network issues

MS Teams & Email handling

English communication

Customer service

Job description

• Provide Technical support for computer Hardware , Software , Network issue , MS team & email to end users via physical presence to attend the call, remot
• Troubleshooting problems , diagnosis and fixing technical issues, documenting & escalating complex problems to higher level support
• Strong English( verbal & written) communication & customer service skills
• Desktop & Laptop - hardware troubleshooting, printer installation & configuration, willingness to travel.