Technical Support Engineer

Shashwath Solution; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

Shashwath Solution is seeking a skilled Technical Support Engineer to assist clients with technical support for our products and services. The ideal candidate should have a strong technical background, excellent problem-solving skills, and a passion for helping customers succeed.

The role involves troubleshooting hardware, networking, and OS-related queries for our global client base, over phone, across multiple time zones.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong understanding of computer systems, networks, and software applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Knowledge of Networking is a plus.

Responsibilities

• Troubleshooting Hardware Networking/OS related queries for global customers over phone with shifts across time zones.
• Diagnose and resolve software and hardware issues.
• Take calls from global customers and initiate the right response in a positive and professional manner.
• Willing to work rotational shifts (including night shifts).
• Excellent written and spoken communication skills.

Skills

Hardware Troubleshooting

Networking

Operating System Support

Technical Support

Education

Bachelor's degree in Computer Science, IT or related field

Job description

About the Role:
We are looking for a skilled Technical Support Engineer to assist our clients with all aspects of technical support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers succeed.

Responsibilities:
Troubleshooting Hardware Networking/OS related queries of our global customers Over Phone which involves working in different time zones .
Diagnose and resolve software and hardware issues.
Take calls from Global customers and initiate the right response to them, positively and professionally
Willing to work rotational shift(including night shifts) Excellent written & spoken communication skills

Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.
Strong understanding of computer systems, networks, and software applications.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
Knowledge of Networking is a plus.

Mandatory Key Skills

• Hardware Troubleshooting
• Networking
• Operating System Support
• Technical Support*