Hardware Support Engineer

JoulestoWatts; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

JoulestoWatts Bengaluru invites an early-career hardware support specialist to join our technical services team. You will assist customers by phone, email, or on-site visits, focusing on hardware-related issues and their timely resolution.

You will troubleshoot complex hardware problems, document interactions, and collaborate with cross-functional teams to identify root causes and implement effective solutions. Strong communication and the ability to work independently are essential in this role.

Qualifications

• 1-2 years of experience in computer hardware support or related field.
• Strong knowledge of computer hardware components and their functions.
• Excellent communication skills for effective customer interaction.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide technical support to customers via phone, email, or in-person visits for hardware-related issues.
• Troubleshoot and resolve complex hardware problems using specialized tools and software.
• Collaborate with other teams to identify root causes of issues and implement solutions.
• Document customer interactions, diagnoses, and resolutions in a timely manner.

Skills

Hardware troubleshooting

Customer support

Communication skills

Independent work

Job description

Roles and Responsibilities :

• Provide technical support to customers via phone, email, or in-person visits for hardware-related issues.
• Troubleshoot and resolve complex hardware problems using specialized tools and software.
• Collaborate with other teams to identify root causes of issues and implement solutions.
• Document customer interactions, diagnoses, and resolutions in a timely manner.

Job Requirements :

• 1-2 years of experience in computer hardware support or related field.
• Strong knowledge of computer hardware components and their functions.
• Excellent communication skills for effective customer interaction.
• Ability to work independently with minimal supervision.