Customer Support / Chat Support Executive

Cynosure Corporate Solutions; Chennai District; On-site; INR 180,000 - 280,000; Full time

Job summary

Cynosure Corporate Solutions is seeking a Customer Support / Chat Support Executive in Chennai to assist users of our IT software products. The role involves responding to customer queries, providing product guidance, and ensuring a smooth user experience through chat and online support channels.

Responsibilities include handling queries via chat, WhatsApp, or email; delivering clear, fast responses; updating customer details in the system; and following scripts while escalating issues when

Qualifications

• Any graduate or 12th pass is acceptable for this role.
• Basic computer competence including typing, browsing, and MS Office usage is required.

Responsibilities

• Handle customer queries through chat, WhatsApp, or email.
• Provide clear and quick responses to customers.
• Update customer details in the system.
• Follow scripts/process and escalate issues when required.

Skills

Typing

Browsing

Chat tools

Education

Any graduate/12th pass

Tools

MS Office

Job description

Cynosure Corporate Solutions | Full time

Customer Support / Chat Support Executive

Cynosure Corporate Solutions is a human capital services company. Our focus is to provide Executive Search, Recruitment, Training, Temporary Staffing services, Statutory Compliance's, and other HR aligned services. We understand the business goals of our clients and their need to align human resources to these goals. We are committed to provide high quality manpower in accordance to global standards and their requirements. Our candidates stand testimony to our professional competency.

We work with clients in IT/ITES, Manufacturing, Automobile, Health, Telecom, Media.

Job Description

We are looking for a Customer Support / Chat Support Executive to assist users of our IT software products. The role involves responding to customer queries, providing product guidance, and ensuring smooth user experience through chat and online support channels.

Responsibilities

• Handle customer queries through chat, WhatsApp, or email
  
• Provide clear and quick responses
  
• Update customer details in the system
  
• Follow scripts/process and escalate issues when required
  

Requirements

• Any graduate / 12th pass can apply for this role.
  
• Basic computer knowledge (typing, browsing, using MS Office, handling chat tools)