Customer Support Executive

Livekeeping (An IndiaMART Company); Dadri; On-site; INR 250,000 - 400,000; Full time

Job summary

Livekeeping is seeking a customer-focused Customer Service Executive to join our team in India. You will handle customer queries via phone, email, and chat, delivering accurate information and a positive experience.

The role emphasizes clear communication, problem-solving, and maintaining up-to-date customer records in our system. Candidates with 1+ year of customer service experience are preferred; freshers with excellent communication skills are encouraged to apply.

Qualifications

• 1+ year of customer service experience preferred (freshers with excellent communication skills can apply).
• Strong verbal and written communication skills.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Minimum 70% in 10th and 12th.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Maintain customer records and update necessary information in the system.
• Ensure high levels of customer satisfaction through excellent service.
• Escalate complex issues to the concerned department when required.
• Adhere to company policies and maintain quality standards.

Skills

Communication skills

Problem-solving

Interpersonal skills

Fast-paced environment

Education

10th grade 70%

12th grade 70%

Job description

We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate will be responsible for handling customer queries, providing accurate information, and ensuring a positive customer experience.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Maintain customer records and update necessary information in the system.
• Ensure high levels of customer satisfaction through excellent service.
• Escalate complex issues to the concerned department when required.
• Adhere to company policies and maintain quality standards.
  
  

Requirements

• 1+ year of customer service experience preferred (freshers with excellent communication skills can apply).
• Strong verbal and written communication skills.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Minimum 70% in 10th and 12th.
  
  

This job was posted by Sneha Gupta from Livekeeping.