CRM Support & Admin Specialist

Cynosure Corporate Solutions; Chennai District; On-site; INR 150,000 - 300,000; Full time

Job summary

Cynosure Corporate Solutions is seeking a Telemarketing Executive to drive outbound calls, build client relationships, and promote our HR services.

Role requires strong communication, CRM proficiency, and a proactive, target-driven approach to achieve sales contributions and appointment setting.

Qualifications

• Proficient in MS Office and basic computer applications.
• Familiar with CRM systems like Salesforce/Zoho/HubSpot.
• Strong communication and persuasion abilities.
• Ability to handle objections and close deals.
• Good time management and organizational skills.
• Customer-centric mindset and service orientation.
• Team player with proactive attitude.

Responsibilities

• Conduct outbound calls to generate leads and promote services.
• Build and maintain client relationships through regular follow-ups.
• Record interactions in CRM accurately and track progress.
• Understand products to communicate benefits effectively.
• Schedule appointments for sales team.
• Prepare and submit telemarketing activity reports.
• Meet or exceed targets for lead generation and sales contribution.

Skills

MS Office

CRM software

Communication skills

Persuasion

Time management

Teamwork

Customer-centric

Tools

Sales CRM

Salesforce

Zoho CRM

HubSpot

Job description

Cynosure Corporate Solutions | Full time

Cynosure Corporate Solutions is a human capital services company. Our focus is to provide Executive Search, Recruitment, Training, Temporary Staffing services, Statutory Compliance's, and other HR aligned services. We understand the business goals of our clients and their need to align human resources to these goals. We are committed to provide high quality manpower in accordance to global standards and their requirements. Our candidates stand testimony to our professional competency.

We work with clients in IT/ITES, Manufacturing, Automobile, Health, Telecom, Media.

Job Description

Responsibilities:

• Conduct outbound calls to potential and existing clients to generate leads, qualify prospects, and promote our products/services.
  
• Build and maintain strong relationships with clients through regular communication and follow-up.
  
• Utilize CRM software to accurately record client interactions, update contact information, and track sales progress.
  
• Develop a thorough understanding of our products/services to effectively communicate their benefits to clients.
  
• Schedule appointments for sales representatives or other team members.
  
• Accurately enter and update client data in the CRM system.
  
• Prepare and submit reports on telemarketing activities and results.
  
• Provide general administrative support as needed.
  
• Collect customer feedback and relay it to the appropriate departments for improvement.
  
• Meet or exceed assigned targets for lead generation, appointment setting, and sales contribution.
  

Requirements

Qualifications:

• Proficient in basic computer applications (MS Office Suite).
  
• Basic understanding of CRM principles and experience using CRM software (e.g., Salesforce, Zoho CRM, HubSpot) is a plus.
  
• A flair for sales and marketing is desirable.
  
• Excellent communication, interpersonal, and persuasion skills.
  
• Ability to handle objections and resolve customer issues effectively.
  
• Strong organizational and time-management skills with the ability to prioritize tasks.
  
• A customer-centric attitude and a commitment to providing excellent service.
  
• Ability to work effectively as part of a team.
  
• A proactive and persistent approach to achieving goals.