Customer Support Executive

Astika Software Technologies; Hyderabad; On-site; INR 250,000 - 500,000; Full time

Job summary

Astika Software Technologies in Hyderabad is seeking a Customer Support Executive to handle queries via calls, emails, and chat, and to ensure timely resolutions. You will maintain records, coordinate with internal teams, and escalate complex issues while meeting response-time targets.

The role requires 1-5 years of experience and strong communication skills, with a readiness to work from the office in the specified shift.

Qualifications

• 1–5 years of experience in customer support or customer service.
• Excellent verbal and written communication skills.
• Good problem-solving and interpersonal skills.
• Basic knowledge of CRM/ticketing tools and MS Office.

Responsibilities

• Handle customer queries through calls, emails, and chat.
• Understand customer concerns and provide timely resolutions.
• Follow up with customers to ensure issues are resolved.
• Maintain records of customer interactions and complaints.
• Coordinate with internal teams to resolve customer issues.
• Escalate complex issues to the appropriate team.
• Meet defined customer service and response-time targets.
• Maintain a professional approach while interacting with customers.

Skills

Customer support

Communication

CRM tools

Tools

CRM

MS Office

Job description

Job Title : Customer Support Executive

Key Responsibilities:

• Handle customer queries through calls, emails, and chat.
• Understand customer concerns and provide timely resolutions.
• Follow up with customers to ensure issues are resolved.
• Maintain records of customer interactions and complaints.
• Coordinate with internal teams to resolve customer issues.
• Escalate complex issues to the appropriate team.
• Meet defined customer service and response-time targets.
• Maintain a professional approach while interacting with customers.

Requirements:

• 1-5 years of experience in customer support or customer service.
• Excellent verbal and written communication skills.
• Good problem-solving and interpersonal skills.
• Ability to handle customers professionally.
• Basic knowledge of CRM/ticketing tools and MS Office.
• Willingness to work from the office and in the specified shift.

Work Mode :

Full-time

Job :

IT&Services

Location :

Hyderabad

Years of Experience :

1-5

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.