Customer Relationship Executive

Cynosure Corporate Solutions; Chennai District; On-site; INR 300,000 - 550,000; Full time

Job summary

Cynosure Corporate Solutions in Chennai is seeking a motivated sales professional for a full-time role focused on outbound outreach and client relationship management. You will make outbound calls, explain services, generate leads, and maintain the customer database to drive retention and growth.

The ideal candidate communicates fluently in English and Hindi, has at least 1 year of sales or CRM experience, and can thrive in a fast-paced, target-driven environment using CRM and MS Office tools.

Qualifications

• Minimum 1 year of experience in sales or customer relationship management.
• Freshers who can communicate in Hindi can apply for this role.
• Excellent communication and interpersonal skills.
• Proficiency in English and Hindi is required.
• Ability to work in a fast-paced, target-driven environment.
• CRM software and MS Office proficiency.

Responsibilities

• Make outbound calls to potential clients and explain company products/services.
• Handle customer inquiries, resolve complaints, and provide appropriate solutions.
• Generate leads and follow up with interested prospects.
• Maintain and update the customer database.
• Knowledge of the GeM Portal is an added advantage.
• Collaborate with internal teams to ensure seamless customer experiences.
• Follow up with clients to ensure satisfaction and long-term retention.
• Prepare and present reports on customer interactions and sales performance.
• Stay updated with industry trends and market changes to improve sales strategies.

Skills

Sales experience

Customer relationship management

Hindi communication

English communication

Tools

CRM software

MS Office

Job description

Cynosure Corporate Solutions | Full time

Cynosure Corporate Solutions is a human capital services company. Our focus is to provide Executive Search, Recruitment, Training, Temporary Staffing services, Statutory Compliance's, and other HR aligned services. We understand the business goals of our clients and their need to align human resources to these goals. We are committed to provide high quality manpower in accordance to global standards and their requirements. Our candidates stand testimony to our professional competency.

We work with clients in IT/ITES, Manufacturing, Automobile, Health, Telecom, Media.

Job Description

Key Responsibilities:

• Make outbound calls to potential clients and explain company products/services.
• Handle customer inquiries, resolve complaints, and provide appropriate solutions.
• Generate leads and follow up with interested prospects.
• Maintain and update the customer database.
• Knowledge of the GeM Portal is an added advantage
• Collaborate with internal teams to ensure seamless customer experiences.
• Follow up with clients to ensure satisfaction and long-term retention.
• Prepare and present reports on customer interactions and sales performance.
• Stay updated with industry trends and market changes to improve sales strategies.

Requirements

Key Skills & Qualifications:

• Minimum 1 year of experience in sales or customer relationship management.
• Freshers who can communicate in Hindi can apply for this role
• Excellent communication and interpersonal skills.
• Ability to handle customer concerns professionally.
• Strong problem-solving skills with a customer-first mindset.
• Proficiency in using CRM software and MS Office tools.
• Ability to work in a fast-paced and target-driven environment.
• Should have good communication in English and Hindi