Customer Support Associate- Voice process

TP; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

TP in Dadri, Uttar Pradesh, India, is seeking a customer support specialist to assist customers via phone, email, or chat, resolving queries in a timely and professional manner.

You will handle multiple conversations, look for upsell opportunities, and escalate complex issues to senior members when needed. Freshers and graduates invited to apply; training provided.

Qualifications

• 0–10 years in BPO/call center with customer support.
• Excellent communication, articulate over phone/email/chat.
• Basic knowledge of MS Office (Word, Excel).
• Freshers and UG/Graduate can apply.

Responsibilities

• Provide exceptional customer support through phone, email, or chat to resolve customer queries and concerns in a timely and professional manner.
• Handle multiple conversations simultaneously while maintaining accuracy and attention to detail.
• Identify opportunities for upselling/cross-selling products/services based on customers' needs and preferences.
• Escalate complex issues to senior team members or supervisors when necessary.

Skills

Customer service

Communication skills

Multitasking

MS Office

Education

UG/Graduate

Tools

Microsoft Office

Job description

Roles and Responsibilities :

• Provide exceptional customer support through phone, email, or chat to resolve customer queries and concerns in a timely and professional manner.
• Handle multiple conversations simultaneously while maintaining accuracy and attention to detail.
• Identify opportunities for upselling/cross-selling products/services based on customers' needs and preferences.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-10 years of experience in BPO/call center environment with focus on customer support.
• Excellent communication skills with ability to articulate thoughts clearly over the phone/email/chat.
• Basic knowledge of computer applications such as Microsoft Office Suite (Word, Excel).
• Freshers can apply; no prior work experience required.
• UG/Graduate can apply.