Customer Support Associate

A Leading Training & Job Placement Firm; Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

A recruitment agency in Mumbai is seeking a Customer Support Associate to resolve customer queries via call, chat, or email. Candidates with a degree, both freshers and experienced, are welcome to apply. Responsibilities include documenting transactions, influencing product retention, and maintaining service quality. The role operates in rotational shifts and offers a salary package between 1.80 to 3.00 LPA. Interested candidates can participate in a walk-in drive.

Qualifications

• Freshers and experienced candidates can apply.
• Ability to achieve stretched targets.
• Must have good understanding of products and processes.

Responsibilities

• Resolve customer queries through calls, chats, or emails.
• Document transactions and follow up as necessary.
• Maintain high service quality as per organization standards.
• Participate in initiatives to improve efficiency.

Skills

Customer query handling

Documentation skills

Influencing skills

Ability to handle irate customers

Education

Degree or Equivalent

Job description

About the job Customer Support Associate

The job involves

• Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per company on call, chat or email
• Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
• Understanding multiple products and processes
• Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

Role & Responsibilities

• Comprehend and resolve the Customers concerns/requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
• Provide/take relevant information and update the system accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
• Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.
• Ability to understand and handle irate customers.
• Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.
• Ability to achieve stretched targets and able to manage the organization standards.
• Maintain Superior quality service by following organization standards.

JOB DESCRIPTION :-

• Designation - Customer Support Associate
• Experience - Freshers & Experienced both can apply
• Education Qualification- Degree Or Equivalent
• Preference - Domestic Voice Process (Rotational Shifts)
• Mode of Job - Work From Office
• Package - 1.80 to 3.00 LPA

Note: There will be a walk-in-drive

Call / WhatsApp HR Sangeeta for more details: 7697428265