Customer Support Associate / Specialist

Expert Staffing Solutions New Delhi; Dadri, Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

Expert Staffing Solutions New Delhi is hiring a Customer Support Executive to engage with international customers through voice, chat, and blended channels. You will address product, service and account queries, ensuring quick, confident resolutions and maintaining overall satisfaction.

The role requires strong English communication, flexibility for rotational shifts and 24/7 operations, and a customer-centric approach to deliver consistent service quality.”

Qualifications

• Excellent English communication skills.
• Graduates and undergraduates can apply.
• Freshers and experienced candidates as per process requirements.
• Strong interpersonal and problem-solving abilities.
• Comfortable working in rotational shifts and 24/7 operations.

Responsibilities

• Interact with international customers and deliver exceptional support.
• Understand customer concerns and provide quick, effective resolutions.
• Assist customers with product, service and account-related queries.
• Handle customer escalations with confidence and professionalism.
• Maintain high service quality and customer satisfaction.
• Achieve performance targets while ensuring a seamless customer experience.

Skills

Excellent Communication

CRM

Active Listening

Problem Solving

Customer Handling

Education

Graduation or pursuing degree

Job description

Position: Customer Support Executive

Process: International Voice / Chat / Blended

Roles & Responsibilities

• Interact with international customers and deliver exceptional support.
• Understand customer concerns and provide quick, effective resolutions.
• Assist customers with product, service and account-related queries.
• Handle customer escalations with confidence and professionalism.
• Maintain high service quality and customer satisfaction.
• Achieve performance targets while ensuring a seamless customer experience.

Eligibility Criteria

• Excellent English communication skills.
• Graduates and undergraduates can apply.
• Freshers and experienced candidates (as per process requirements).
• Strong interpersonal and problem-solving abilities.
• Comfortable working in rotational shifts and 247 operations.

Key Competencies

• Excellent Communication
• Customer Relationship Management
• Active Listening
• Problem Solving
• Customer Handling