Customer Support Representative | International

TP; Sahibzada Ajit Singh Nagar; On-site; INR 250,000 - 400,000; Full time

Job summary

TP in Punjab, India, is hiring Customer Support Executives for its International Blended Process. The role offers exposure to Voice, Chat and Ticketing support channels, with final allocations based on business requirements and experience.

The ideal candidate should have excellent communication, strong problem-solving skills, and a customer-first attitude to deliver an exceptional support experience for international customers.

Responsibilities

• Provide prompt and professional support to international customers through Voice, Chat, or Ticketing channels.
• Resolve customer queries related to products, services, accounts, orders, billing, and technical concerns.
• Troubleshoot issues and provide appropriate resolutions while ensuring customer satisfaction.
• Escalate complex cases to the relevant teams whenever required.
• Maintain accurate records of customer interactions in the CRM system.
• Meet quality, productivity, customer satisfaction, and service level targets.
• Follow company policies, security guidelines, and process compliance at all times.
• Adapt to different support channels based on business requirements.

Job description

Job Description

We are hiring Customer Support Executives for a leading global technology brand's International Blended Process. This role offers exposure to Voice, Chat, and Ticketing support channels, with the final process allocation based on business requirements, candidate assessment, and experience.

The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first approach to deliver an exceptional support experience.

Key Responsibilities

• Provide prompt and professional support to international customers through Voice, Chat, or Ticketing channels.
• Resolve customer queries related to products, services, accounts, orders, billing, and technical concerns.
• Troubleshoot issues and provide appropriate resolutions while ensuring customer satisfaction.
• Escalate complex cases to the relevant teams whenever required.
• Maintain accurate records of customer interactions in the CRM system.
• Meet quality, productivity, customer satisfaction, and service level targets.
• Follow company policies, security guidelines, and process compliance at all times.
• Adapt to different support channels based on business requirements.