Chat & Voice Process Executive

Red Hibiscus Info Solutions; Dadri, Gurugram District; On-site; INR 268,000 - 290,000; Full time

Benefits offered by this job

Cab facility

Job summary

Red Hibiscus Info Solutions in India is hiring for a Customer Support Executive to manage international chats and voice inquiries. The role requires fluent English and comfort with both chat and voice interactions, with work from office and rotational night shifts.

Fresh graduates can apply with 24,000-26,000 in-hand salary (2.9–3.1 LPA CTC); experienced candidates earn 29,000 in-hand monthly (3.4 LPA CTC). The position offers 5 Days Working and 2 Rotational Offs, with cab facility provided.

Qualifications

• Excellent verbal and written communication skills in English.
• Undergraduates: Minimum 6 months of BPO experience required.
• Graduates: Freshers and experienced candidates can apply.

Responsibilities

• Handle international customer queries through chat and voice channels.
• Provide accurate information and effective solutions to customer concerns.
• Maintain high standards of customer satisfaction and service quality.

Skills

English proficiency

BPO experience

Chat & voice support

Job description

International Blended Process (Voice + Chat)

Position: Customer Support Executive

Job Highlights

• Process: International Blended Process (Chat + Voice)
• Job Role: Customer Support Executive
• Work Mode: Work From Office
• Shift: Rotational Night Shifts
• Working Days: 5 Days Working
• Week Offs: 2 Rotational Offs
• Cab Facility: Both-side cab provided

Eligibility Criteria

• Excellent verbal and written communication skills in English.
• Undergraduates: Minimum 6 months of BPO experience required.
• Graduates: Freshers and experienced candidates can apply.
• Candidates must be comfortable handling both chat and voice interactions.
• Willingness to work in rotational night shifts.

Salary Structure

For Freshers (Graduates):

• In-hand Salary: 24,000 26,000 per month
• CTC: 2.9 3.1 LPA

For Experienced Candidates:

• In-hand Salary: 29,000 per month
• CTC: 3.4 LPA

Key Responsibilities

• Handle international customer queries through chat and voice channels.
• Provide accurate information and effective solutions to customer concerns.
• Maintain high standards of customer satisfaction and service quality.