Customer Support Associate

Wipro Ltd.; Kolkata, Navi Mumbai; On-site; INR 134,000 - 201,000; Full time

Job summary

Wipro Ltd. in Kolkata is seeking a fresher with strong communication to handle customer interactions and resolve queries.

The role emphasizes delivering professional service and accurate solutions while adhering to quality standards. You will document interactions in internal systems, aim to meet productivity and customer satisfaction targets, and collaborate with teammates to ensure exceptional service delivery.

Qualifications

• Graduation or HSC with excellent communication skills.

Responsibilities

• Handle customer interactions professionally and efficiently.
• Resolve customer queries and provide accurate solutions.
• Maintain quality standards and process compliance.
• Document interactions accurately in internal systems.
• Meet productivity and customer satisfaction targets.
• Collaborate with team members to deliver exceptional service.

Skills

Excellent communication skills

Education

Graduate or HSC (Fresher)

Job description

Role & responsibilities

• Handle customer interactions professionally and efficiently
• Resolve customer queries and provide accurate solutions
• Maintain quality standards and process compliance
• Document interactions accurately in internal systems
• Meet productivity and customer satisfaction targets
• Collaborate with team members to deliver exceptional service

Preferred candidate profile

• Graduate Any Stream/HSC Fresher with Excellent communication skills.
• NOT ELIGIBLE: Qualified in Degrees ( B.ed, B.tech, BCA, MBA, MCA, Ba LLB, diploma, polytechnic, and any technical & niche qualification) are not eligible.
• Should not be enrolled in any Full Time Educational Course