Customer Support Associate

LabourNet; Chennai District, Salem; On-site; INR 180,000 - 300,000; Full time

Job summary

LabourNet is seeking a customer support associate in Chennai to handle chats and emails, resolve complaints, and troubleshoot technical issues. You will provide professional assistance, ensure customer satisfaction, and escalate complex problems to internal teams as needed.

The role requires the ability to manage multiple chats, a typing speed of 25–30 wpm, and proficiency with chat software. Candidates must be willing to join immediately and work from the office, with shifts available as

Qualifications

• Ability to handle multiple chats concurrently.
• Typing speed of 25–30 wpm.
• Proficiency with chat software is a plus.
• Willing to join immediately or with notice period < 15 days.
• Open to working in any shift.
• Willingness to work from office.

Responsibilities

• Responds to customer queries via chats and emails.
• Resolves customer complaints and issues efficiently.
• Troubleshoots technical problems and provides solutions.
• Ensures customer satisfaction and provides professional support.
• Escalates unresolved issues to appropriate internal teams.
• Provides accurate information about products and services.

Skills

Multi-chat handling

Typing speed 25-30 wpm

Chat software proficiency

Immediate joining (<15 days)

Flexible shifts

Office-based work

Job description

Role & responsibilities

• Responds to customers queries via chats and emails.
• Resolves customer complaints and issues efficiently.
• Troubleshoots technical problems and provides solutions.
• Ensures customer satisfaction and provides professional customer support.
• Properly escalates unresolved issues to appropriate internal teams.
• Provides accurate information about products and services.

Preferred candidate profile

• Graduates or non-graduates are eligible to apply for this position.
• Should be able to handle multiple chats.
• Disciplined work habits, follows systematic approach to tasks, and possess problem solving abilities.
• Should have a typing speed which is in the range of 25-30 words per minute.
• Proficiency with chat software is an added advantage.
• Should be willing to join immediately or have a noticed period of less than 15 days.
• Should be willing to work in any shift.
• Should be willing to do work from office