Customer Service Personnel

Akasa Air; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Akasa Air in Bengaluru, India seeks a customer support associate to handle inquiries and resolve issues with professionalism. You will provide accurate product information and use problem-solving skills to address complaints, while collaborating with internal teams to enhance the overall customer experience.

The role requires maintaining deep product knowledge and consistently meeting performance and quality standards in a fast-paced environment.

Responsibilities

• Handle customer inquiries professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to improve overall customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets and quality standards.

Skills

Customer Service

Communication Skills

Problem Solving

Team Collaboration

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to improve overall customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets and quality standards.