Customer Service Assistant

MARKS & SPENCER (M&S); Kolkata District; On-site; INR 210,000 - 320,000; Full time

Job summary

MARKS & SPENCER (M&S) in India is seeking a Customer Service Associate to handle customer inquiries, provide product information, and process returns and exchanges with courtesy and efficiency.

You will collaborate with internal teams to improve satisfaction, maintain accurate records of interactions, and look for upsell opportunities while delivering friendly, professional service.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and recommendations to customers.
• Process returns and exchanges efficiently.
• Collaborate with internal teams to improve customer satisfaction.
• Maintain accurate records of customer interactions.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Analytical skills

Teamwork

Tools

MS Office

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and recommendations to customers.
• Process returns and exchanges efficiently.
• Collaborate with internal teams to improve customer satisfaction.
• Maintain accurate records of customer interactions.
• Identify opportunities to upsell and cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.