Customer Service Assistant

MARKS & SPENCER (M&S); Ernakulam; On-site; INR 220,000 - 300,000; Full time

Job summary

MARKS & SPENCER (M&S) in India is seeking a customer service professional to handle inquiries, provide accurate product information, and build strong relationships with customers.

The role requires collaboration with internal teams to resolve complaints, maintain product knowledge, and identify upsell opportunities while delivering excellent service in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers through effective communication.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Skills

Excellent communication

Interpersonal skills

Teamwork

Problem solving

Attention to detail

Analytical thinking

Tools

CRM software

MS Office

Computer systems

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers through effective communication.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.