Customer Service Expert

Hi Tech Chemicals; Mumbai; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Job summary

Hi Tech Chemicals Mumbai is seeking a customer support professional to respond to inquiries, provide product information, and resolve issues promptly to ensure customer satisfaction.

You will build strong relationships with customers through follow-ups, collaborate with internal teams to resolve complaints, propose process improvements, and analyze customer data to identify trends and opportunities for service enhancement.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide product information and solutions to meet customer needs.
• Build strong relationships with customers through regular follow-ups and feedback.
• Collaborate with internal teams to resolve complaints and enhance overall customer satisfaction.
• Develop and implement process improvements to increase efficiency and effectiveness.
• Analyze customer data to identify trends and areas for improvement.

Job description

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide product information and solutions to meet customer needs.
• Build strong relationships with customers through regular follow-ups and feedback.
• Collaborate with internal teams to resolve complaints and enhance overall customer satisfaction.
• Develop and implement process improvements to increase efficiency and effectiveness.
• Analyze customer data to identify trends and areas for improvement.