Customer Support

Foodie's Fantasy; Chennai District; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Career growth opportunities

Increased job satisfaction

Job summary

Foodie's Fantasy in Chennai seeks a Customer Support Specialist to respond to inquiries across phone, email, and chat, and to assist customers with product information and issues.

The role focuses on empathy, problem-solving, and timely resolutions, with collaboration across departments to improve service quality and customer satisfaction.

Qualifications

• Communication: Excellent verbal and written communication skills are essential for interacting with customers.
• Problem-Solving: The ability to identify, analyze, and resolve customer issues is crucial.
• Technical Proficiency: A good understanding of the company's products and services is necessary.
• Customer Focus: A strong commitment to providing excellent customer service.
• Empathy: The ability to understand and address customer concerns with empathy.
• Time Management: Effectively managing time and prioritizing tasks to meet customer needs.
• Teamwork: Collaborating with other departments to resolve issues and improve customer experience.

Responsibilities

• Handling Inquiries: Respond to customer inquiries via phone, email, chat, or other channels.
• Problem Resolution: Assist customers in resolving technical issues, product malfunctions, or other concerns.
• Product Knowledge: Provide accurate information about products, services, pricing, and features.
• Customer Engagement: Build rapport with customers, understand their needs, and provide personalized support.
• Issue Escalation: Know when to escalation complex issues to the appropriate team.
• Documentation: Maintain accurate records of customer interactions and resolutions.
• Feedback Collection: Gather customer feedback and share insights with relevant teams.
• Customer Satisfaction: Ensure customer satisfaction by resolving issues promptly and effectively.

Job description

• Handling Inquiries: Respond to customer inquiries via phone, email, chat, or other channels.
• Problem Resolution: Assist customers in resolving technical issues, product malfunctions, or other concerns.
• Product Knowledge: Provide accurate information about products, services, pricing, and features.
• Customer Engagement: Build rapport with customers, understand their needs, and provide personalized support.
• Issue Escalation: Know when to escalation complex issues to the appropriate team.
• Documentation: Maintain accurate records of customer interactions and resolutions.
• Feedback Collection: Gather customer feedback and share insights with relevant teams.
• Customer Satisfaction: Ensure customer satisfaction by resolving issues promptly and effectively.

• Handling Inquiries: Respond to customer inquiries via phone, email, chat, or other channels.
• Problem Resolution: Assist customers in resolving technical issues, product malfunctions, or other concerns.
• Product Knowledge: Provide accurate information about products, services, pricing, and features.
• Customer Engagement: Build rapport with customers, understand their needs, and provide personalized support.
• Issue Escalation: Know when to escalation complex issues to the appropriate team.
• Documentation: Maintain accurate records of customer interactions and resolutions.
• Feedback Collection: Gather customer feedback and share insights with relevant teams.
• Customer Satisfaction: Ensure customer satisfaction by resolving issues promptly and effectively.

Requirements

• Communication: Excellent verbal and written communication skills are essential for interacting with customers.
• Problem-Solving: The ability to identify, analyze, and resolve customer issues is crucial.
• Technical Proficiency: A good understanding of the company's products and services is necessary.
• Customer Focus: A strong commitment to providing excellent customer service.
• Empathy: The ability to understand and address customer concerns with empathy.
• Time Management: Effectively managing time and prioritizing tasks to meet customer needs.
• Teamwork: Collaborating with other departments to resolve issues and improve customer experience.

Benefits

• A (Customer Experience) support role offers numerous benefits, including enhanced empathy and problem-solving skills, career growth opportunities, and increased job satisfaction.