Customer Support

Naukri E-hire; Jaipur; On-site; INR 200,000 - 350,000; Full time

Job summary

Naukri E-hire in Jaipur is seeking a customer support specialist to handle inquiries via email, chat, and non-voice channels, delivering prompt and courteous service.

The ideal candidate has 0–3 years in a similar role, excellent communication skills, and a solid understanding of international non-voice processes, enabling effective support for diverse clients.

Qualifications

• 0-3 years of experience in customer support or related field.
• Proficiency in handling email, chat, and non-voice channels.
• Strong understanding of international non-voice processes.

Responsibilities

• Handle customer inquiries via email, chat, and non-voice processes to resolve issues efficiently.
• Provide excellent customer service by responding promptly to queries and concerns.
• Escalate complex issues to senior team members when necessary.

Skills

Multichannel support

Communication skills

International non-voice knowledge

Job description

Roles and Responsibilities :

• Handle customer inquiries via email, chat, and non-voice processes to resolve issues efficiently.
• Provide excellent customer service by responding promptly to customers' queries and concerns.
• Process transactions accurately and efficiently using international process knowledge.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-3 years of experience in a similar role (customer support or related field).
• Proficiency in handling multiple channels such as email, chat, and non-voice processes.
• Strong understanding of international non-voice processes and procedures.
• Excellent communication skills with the ability to work effectively with diverse clients.