International Chat process

Lumina Datamatics Inc.; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Lumina Datamatics Inc. is seeking a customer service professional to handle inquiries via email, phone, or chat, delivering timely solutions and maintaining high customer satisfaction. You will work in an international BPO environment, focusing on non-voice support with CRM-driven record keeping.

The role emphasizes strong communication skills and familiarity with global chat procedures to effectively assist customers from diverse backgrounds.

Qualifications

• 2-8 years of experience in an international BPO environment handling non-voice processes such as email/chat support.
• Strong knowledge of international chat process procedures and protocols.
• Excellent communication skills for effective interaction with customers from diverse backgrounds.

Responsibilities

• Handle customer inquiries via email, phone, or chat to resolve issues and provide solutions.
• Process customer requests, troubleshoot problems, and escalate complex cases to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Provide excellent customer service by responding promptly to queries and ensuring high levels of satisfaction.

Skills

Customer service

Communication

Non-voice support

Tools

CRM software

Job description

Roles and Responsibilities :

• Handle customer inquiries via email, phone, or chat to resolve issues and provide solutions.
• Process customer requests, troubleshoot problems, and escalat complex cases to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Provide excellent customer service by responding promptly to queries and ensuring high levels of satisfaction.

Job Requirements :

• 2-8 years of experience in an international BPO environment handling non-voice processes such as email/chat support.
• Strong knowledge of international chat process procedures and protocols.
• Excellent communication skills for effective interaction with customers from diverse backgrounds.