Customer Support Executive | International BPO | Non Voice

Talent Acquaintance; Surat; On-site; INR 180,000 - 300,000; Full time

Job summary

Talent Acquaintance in Surat, Gujarat, India is seeking a customer support associate to deliver chat-based assistance, respond to inquiries, and resolve issues with professionalism.

You will collaborate with internal teams, maintain CRM records, update product knowledge, and strive to enhance the customer experience in a fast-paced environment.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Clear written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to multitask in a fast-paced environment.
• Proficient with CRM software and support tools.
• Keen attention to detail to ensure accuracy.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer-facing experience

Chat/non-voice support

Written communication

Verbal communication

Problem solving

Critical thinking

CRM proficiency

Attention to detail

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.


• Utilize strong problem-solving skills to address complex customer complaints and concerns.


• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.


• Maintain accurate records of customer interactions using CRM software.


• Continuously update knowledge of products and services to provide accurate information to customers.


• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.


• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.


• Strong problem-solving skills and the ability to think critically and creatively.


• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.


• Proficiency in using CRM software and other support tools.


• Strong attention to detail, ensuring accuracy and quality in work.