Customer Support Representative

AMERICAN EXPRESS; New Delhi, Faridabad District, Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

AMERICAN EXPRESS in Delhi is hiring for an entry-level BPO customer service role. You will handle international customer calls, emails, and chats to resolve queries professionally.

You will provide accurate information on products/services, escalate complex issues to seniors, and maintain CRM records. This role suits those with 0–1 year of experience, strong communication, and basic MS Office skills, and who can work in an international environment.

Qualifications

• 0–1 year of experience in BPO/customer service.
• Strong communication for handling international voice processes.
• Basic knowledge of computer applications such as MS Office.

Responsibilities

• Handle international customer calls, emails, and chats to resolve queries in a timely and professional manner.
• Provide accurate information on products/services offered by the company to customers.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.

Skills

Voice support

CRM software

MS Office

Communication skills

Tools

CRM software

Job description

Roles and Responsibilities :

• Handle international customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
• Provide accurate information on products/services offered by the company to customers.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 0-1 year of experience in BPO customer service or related field.
• Strong communication skills for handling international voice processes (US process).
• Ability to work in an international BPO environment with diverse client base.
• Basic knowledge of computer applications such as MS Office Suite.