Chat Support Associate | International Non Voice BPO

Talent Acquaintance; New Delhi; On-site; INR 200,000 - 340,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional to join our chat support team in a fast-paced environment. You will respond to inquiries, resolve issues, and collaborate with internal teams to enhance the overall customer experience.

The ideal candidate has proven experience in customer-facing roles, exceptional written and verbal communication skills, strong problem-solving abilities, and proficiency with CRM software.

Qualifications

• Experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving and creative thinking.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficient in using CRM software and support tools.
• Strong attention to detail and accuracy.

Responsibilities

• Provide exceptional customer service through chat support.
• Resolve inquiries and issues professionally.
• Collaborate with internal teams to resolve customer issues.
• Maintain accurate records of customer interactions in CRM.
• Update knowledge of products and services to provide accurate information.
• Work effectively in a team to achieve customer satisfaction.

Skills

Customer service

Written & verbal communication

Problem-solving

CRM software

Teamwork

Attention to detail

Tools

CRM platforms

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.