International Non Voice Process

Movate Technologies; Chennai District; On-site; INR 240,000 - 420,000; Full time

Job summary

Movate Technologies in Chennai, Tamil Nadu, seeks a customer support specialist to handle international chat inquiries and deliver timely resolutions. You will process requests, resolve issues, and escalate complex problems to senior team members when necessary.

You will collaborate with internal teams to reduce recurring issues, maintain professionalism in all customer interactions, and uphold company standards for tone and language.

Qualifications

• 1-3 years of experience in non-voice process or similar role (chat support).
• Strong understanding of international chat processes and procedures.
• Excellent communication skills for effective interaction with customers from diverse backgrounds.

Responsibilities

• Handle customer inquiries through international chat processes, providing accurate and timely resolutions.
• Process customer requests, resolve issues, and elevate complex problems to senior team members when necessary.
• Maintain a high level of professionalism in all interactions with customers, adhering to company standards for tone and language.
• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Skills

Chat support

International customers

Communication skills

Job description

Roles and Responsibilities :

• Handle customer inquiries through international chat processes, providing accurate and timely resolutions.
• Process customer requests, resolve issues, and elevate complex problems to senior team members when necessary.
• Maintain a high level of professionalism in all interactions with customers, adhering to company standards for tone and language.
• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Job Requirements :

• 1-3 years of experience in non-voice process or similar role (chat support).
• Strong understanding of international chat processes and procedures.
• Excellent communication skills for effective interaction with customers from diverse backgrounds.