Customer Support Associate | Non Voice | International BPO

Talent Acquaintance; Ghaziabad District; On-site; INR 201,000 - 335,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional to handle inquiries, resolve issues, and deliver high-quality support. You will interact across channels, collaborate with internal teams, and maintain detailed knowledge of products and services.

The role focuses on creating positive customer experiences, identifying upsell opportunities, and maintaining accurate interaction records in a dynamic environment.

Qualifications

• Excellent communication and interpersonal abilities.
• Able to work in a fast-paced environment with shifting priorities.
• Strong problem-solving and analytical capabilities.
• Proficient with computer systems and software applications.
• Adaptable to changing situations and priorities.
• Great attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Problem solving

Analytical skills

Computer literacy

Adaptability

Attention to detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.