International Chat Process

TP; Goregaon; On-site; INR 250,000 - 420,000; Full time

Job summary

TP in Goregaon, India is hiring for a non-voice customer support role handling email and chat inquiries, resolving issues, and maintaining records in CRM.

You will work in rotational shifts including evenings and weekends, require strong communication, and collaborate with internal teams to escalate when needed. The role emphasizes timely responses and customer satisfaction.

Qualifications

• 0-5 years of experience in non-voice email/chat support.
• Strong communication skills for effective interaction with customers.
• Willingness to work rotational shifts including evenings, nights, weekends & holidays.

Responsibilities

• Handle customer inquiries through email, chat, or other digital channels in a timely and professional manner.
• Process customer requests, resolve issues, and provide accurate information to ensure high levels of customer satisfaction.
• Collaborate with internal teams to resolve complex issues and escalate when necessary.
• Maintain accurate records of all interactions with customers using CRM software.

Skills

Non-voice support (email/chat)

Communication skills

Shift flexibility

Job description

Roles and Responsibilities :

• Handle customer inquiries through email, chat, or other digital channels in a timely and professional manner.
• Process customer requests, resolve issues, and provide accurate information to ensure high levels of customer satisfaction.
• Collaborate with internal teams to resolve complex issues and **escalate when necessary.**
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 0-5 years of experience in non-voice process (email/chat) support role.
• Strong communication skills for effective interaction with customers via various channels.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as required by the business needs.