Customer Support Support

LTM; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

LTM in Bengaluru is seeking a Customer Support Specialist to join a 24x7, international service environment. You will handle customer complaints and queries in rotational shifts, across chat, phone, and offline channels, delivering empathetic, English-language solutions.

The role requires a Bachelor's degree, 1–3 years of experience in customer support, strong problem-solving, and immediate availability to join at the Bangalore office.

Qualifications

• Bachelor's degree or higher.
• 1-3 years in customer support or similar role.
• Strong problem-solving and composure under pressure.
• Immediate availability to join and Bangalore office.

Responsibilities

• Handle customer complaints and queries in a 24x7 international process environment.
• Communicate solutions clearly in English with empathy.
• Develop product knowledge to address concerns.
• Investigate issues and provide best solution following SOP.
• Own customer issues to ensure satisfaction.
• Engage customers via chat, phone, and offline channels.

Skills

Communication skills

Problem solving

Customer empathy

Education

Bachelor's degree

Job description

Responsibilities:

• Work in a 24x7 international customer service process environment, handling customer complaints and queries in a rotational shift pattern, five days a week
• Utilize strong command of the English language to clearly articulate solutions and empathetically engage with customers.
• Develop an expert, dynamic understanding of the company's products and services to effectively address customer concerns.
• Quickly resolve product or service issues by investigating customer complaints, determining the root cause of the problem, following standard operating procedures, and providing the best solution to the problem.
• Demonstrate a high degree of ownership and ensure customer satisfaction.
• Engage customers across multiple mediums, including chat, phone, and offline communication.

Qualifications:

• Bachelor's degree or higher.
• 1-3 years of experience as a Customer Support Specialist or in a similar customer service role.
• Strong problem-solving abilities and the ability to remain composed in challenging situations.
• Ability to work with minimal supervision.
• The ability to join immediately
• Willingness to work from our office in Bangalore location.
• Must have experience in driving product-led experiences.