Customer Success Manager/ERP Implementation

Scrumbees Technologies; Vadodara; Hybrid; INR 600,000 - 800,000; Full time

Job summary

Scrumbees Technologies in Vadodara is seeking a Customer Success Manager to lead ERP implementation projects end-to-end and ensure a smooth transition for clients.

You will coordinate with the technical team, document requirements, onboard users, and support customers via phone, email, and Zoom, with occasional travel.

Qualifications

• Must have strong English communication.
• Experience in ERP implementation.
• Willingness to travel once or twice a month.

Responsibilities

• Lead end-to-end ERP implementation.
• Requirement understanding and documentation.
• Onboarding and training of customers.
• Customer query handling via phone/email/Zoom.
• Resolving queries and providing support.
• Coordination with the technical team.
• Gather and act on customer feedback.

Skills

English communication

ERP Implementation

Job description

Customer Success Manager / ERP Implementation

Location: Vadodara | Hybrid

Preferred Candidate Skills: Candidates with strong English communication skills and experience in ERP Implementation are eligible to apply.

Role & responsibilities

• Lead the end-to-end ERP implementation process
• Requirement Understanding and Documentation
• Onboarding and Training of Customers
• Customer Query Handling
• Resolving queries
• Supporting customers over phone/email/zoom meeting
• Customer Feedback
• Coordination with the technical Team

Preferred candidate profile

• Strong English Communication (Must Have)
• Understanding of Business Process (Sales/Purchase/Production)
• Should be able to travel when required - Once/Twice in a month
• ERP/CRM knowledge (Must Have)
• Customer- Centric Approach