Senior Customer Success Executive

Nest Education; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Nest Education in Hyderabad is seeking a Customer Success Executive to join the Implementation Team, guiding customers through onboarding of ERP and LMS products.

You will lead kickoff calls, configure the solution, conduct training, monitor usage, and ensure a smooth handover to our Support team, while building trusted relationships and identifying upsell opportunities for long-term value.

Qualifications

• 3-4 years in implementation, onboarding, customer success or training (EdTech/SaaS background preferred).
• Excellent communication with fluency in Hindi and English. Bilingual advantage is a plus.

Responsibilities

• Lead kickoff calls to understand requirements, workflows and goals.
• Configure and implement ERP/LMS/Coach Pro based on customer requirements.
• Conduct training sessions for admins, staff and faculty for smooth adoption.
• Track product usage post-implementation to ensure value is derived.
• Ensure clean handover to Support with clear documentation.
• Build trusted relationships to be the go‑to advisor during implementation.
• Identify opportunities to increase usage and upsell additional modules/features.
• Help customers run the system independently for the long term.

Skills

Implementation

Onboarding

Customer Success

Training

Relationship-building

Upsell

Travel

Tools

ERP System

LMS

Job description

Job Title: Customer Success Executive - Implementation Team

Location: Hyderabad

Experience: 3-4 Years

Industry: EdTech / SaaS

Job Summary

We are looking for a Customer Success Executive to join our team supporting our suite of products ERP & LMS Product

This role is central to ensuring new customers have a smooth onboarding experience and go on to become long-term, successful users of our platform.

Once a customer onboards, this person will be the primary point of contact responsible for taking them from kickoff to a confident, self-sufficient user of the system before handing them off to our Support team.

Key Responsibilities

• Kickoff & Requirement Gathering: Lead kickoff calls with new customers to understand their specific requirements, workflows, and goals.
• Implementation: Configure and implement the ERP/LMS/Coach Pro solution based on the customers requirements.
• Training & Onboarding: Conduct training sessions for customer teams (admins, staff, faculty) to ensure smooth adoption of the system.
• Usage Monitoring: Track and evaluate product usage post-implementation to ensure the customer is deriving value and using the system correctly.
• Handover to Support: Ensure a clean, well-documented transition to the Support team once the customer is fully onboarded and using the system independently.
• Relationship Building: Build strong, trust-based relationships with customers to become their go-to advisor during the implementation phase.
• Drive Usage & Upsell: Proactively identify opportunities to increase product usage and upsell additional modules/features, helping customers get long-term value from the system.
• Customer Success Mindset: Work towards making the customer 'run' independently and successfully with the system for the long term.

Requirements

• 3-4 years of experience in implementation, onboarding, customer success, or training roles (EdTech/SaaS background preferred).
• Prior experience implementing EdTech software is a strong advantage.
• Excellent communication skills with fluency in Hindi and English (knowledge of additional regional languages is a plus).
• Strong interpersonal and relationship-building skills.
• Ability to understand customer requirements and translate them into actionable implementation plans.
• Self-driven, with a proactive approach to identifying upsell/usage opportunities.
• Willingness to travel to customer locations occasionally, as required.