Customer Success Executive

Concrete Shop; Sarkhej; On-site; INR 350,000 - 520,000; Full time

Job summary

The Concrete Shop in Sarkhej, Gujarat is hiring a Sales Associate to drive outbound calls, explain offerings, and generate leads. You will manage customer inquiries, schedule meetings, and maintain diligent follow-ups to hit targets.

Ideal candidates have a graduate degree, 12 years in telecalling or related roles, strong English and Hindi communication, and solid MS Excel skills. Gujarati language is a plus; you will work with a target-driven mindset.

Qualifications

• Graduate in any discipline.
• 12 years of experience in telecalling, telesales, lead generation, or customer service.
• Good communication skills in English and Hindi; Gujarati is an added advantage.
• Basic computer knowledge and proficiency in MS Excel.
• Strong follow-up, interpersonal, and time-management skills.
• Confident, customer-focused, and comfortable working with calling targets.

Responsibilities

• Make outbound calls to potential customers and follow up on existing leads.
• Explain company products, services, and business opportunities to prospective customers.
• Generate leads, understand customer requirements, and identify sales opportunities.
• Schedule meetings and appointments for the sales team.
• Handle customer queries professionally and maintain regular follow-ups.
• Update daily calling records, customer details, and lead status.

Education

Graduate degree

Tools

MS Excel

Job description

Role & responsibilities

• Make outbound calls to potential customers and follow up on existing leads.


• Explain company products, services, and business opportunities to prospective customers.


• Generate leads, understand customer requirements, and identify sales opportunities.


• Schedule meetings and appointments for the sales team.


• Handle customer queries professionally and maintain regular follow-ups.


• Update daily calling records, customer details, and lead status.

Preferred candidate profile

• Minimum graduate in any discipline.


• 12 years of experience in telecalling, telesales, lead generation, or customer service.


• Good communication skills in English and Hindi; Gujarati is an added advantage.


• Basic computer knowledge and proficiency in MS Excel.


• Strong follow-up, interpersonal, and time-management skills.


• Confident, customer-focused, and comfortable working with calling targets.